FAQ

Is Coop.FLE a school?

No, we are a cooperative of independent teachers.

 

Do you issue certificates?

Not yet, but this is under active consideration. Your teacher may issue you with a progress report on request.

 

How much does a private lesson cost?

It depends on the professor. Only the price for group lessons is fixed and common to all teachers.

 

To take the level test, what should I do?

Click the Take the test button on the Courses page and follow the instructions. If you encounter difficulties, send a test request via the contact form, specifying your last name, first name and email address. We will send you an invitation to take the test which has 40 questions and takes approximately 10 minutes. In any case, once the test is over, we will contact you to specify your level.

 

If I miss a lesson, will it be refunded ?

Your teacher will send you a recording of the missed lesson for you to catch up. There will not be a refund. 

 

In the event of a dispute with a professor, with whom can I make a complaint?

You must contact the team via the contact form and we will write to find a satisfactory solution.

 

I need an invoice for my business, can you provide one?

Yes, just ask your professor who has status to do it.

 

What are my guarantees when I buy a package from a teacher?

It is a commercial agreement with your teacher who must provide you with the service you paid for.

 

If I want to change level or teacher . . . What happens ?

In most cases we expect students to complete a package before changing, but individual circumstances will be taken into account.

 

 

 

 

 

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