FAQ
Answers to the questions we are asked most often. Can’t find yours? Write to us: a teacher will reply within 48 hours.
Before you start
Is La Coop.FLE a school?
No. It is a non-profit association (loi 1901) of teachers of French as a foreign language, who work together to offer quality courses at association prices.
How do I find out my level?
Take our online level test (link on the Courses page): it adapts to your answers and stops at your level, in 5 to 15 minutes. At the end, send us your result by e-mail. A teacher then confirms your level during a first chat on Zoom.
What happens in the meeting with the teacher?
It is a short Zoom chat with the teacher of the course you have chosen. It assesses your speaking and prepares your arrival in the group.
How many people per group?
A group opens with 3 or 4 registered students, and has 8 people at most.
During the courses
What if I miss a class?
Let your teacher know at least 48 hours in advance, except in an emergency. A missed class is deducted from your package, and you receive its recording.
If all the students are absent without notice, the class is deducted for everyone. The teacher may cancel the class if only one person attends.
For a private lesson, the lesson is deducted if you cancel less than 48 hours in advance.
Can I change level or teacher?
In principle, you finish your package first. If you have many hours left, write to us: we will find a solution.
What if I disagree with a teacher?
Write to us via the Contact page: the team will look for a solution with you.
Do you issue certificates?
Yes. On request, your teacher gives you a certificate of attendance, with the number of hours and the level studied. For an official diploma, we prepare you for the DELF and DALF.
Payment
When and how do I pay?
After meeting your teacher and before the first class, directly to your teacher, by bank transfer or PayPal (€4 extra fee).
How much does a private lesson cost?
The price depends on each teacher and on your needs, from €45 to €60 per hour. Only the group course price is the same for all.
What guarantees do I have when I buy a package?
The package is an agreement between you and your teacher, who commits to delivering the hours paid for.
Can I get an invoice for my company?
Yes, ask your teacher.
How long is my package valid?
One year from the first class.